Terms of Use & Policies


AquaClear Supplies has a strict policy for handling customer information. The information you provide to AquaClear Supplies is confidential and protected to the fullest extent possible. AquaClear Supplies will not disclose or distribute customer information to third parties without prior written consent by the customer.

For complete details, please review the following policies:

Company Information (Imprint) Last updated: April 2025

AquaClear Supplies (and trading styles AQUACLEAR POOL & SPA and WECLEANPOOLS.CO.UK) is operated by:

Company Name: AquaClear Supplies
Registered Address: 19 Vincent Way, Billericay, Essex, CM12 0UJ
Email: office@aquaclearsupplies.co.uk

This information is provided in accordance with UK e-commerce regulations and serves as our equivalent to an imprint.

Terms of Use Last updated: April 2025

Welcome to AquaClear Supplies (aquaclearsupplies.co.uk). By accessing or using our website, you agree to be bound by these Terms of Use. If you do not agree, please do not use our website.

About Us
AquaClear Supplies is a UK-based provider of Swimming Pool Valeting and associated servicing & products.  AQUACLEAR POOL & SPA and WECLEANPOOLS.CO.UK are trading styles of AquaClear Supplies. Our registered address is: AquaClear Supplies, 19 Vincent Way, Billericay, Essex, CM12 0UJ. AquaClear Supplies may from time to time modify or revise the Terms by updating this Web page.

Use of the Website

  • You must be at least 18 years old to use this website.
  • You agree not to misuse the site or introduce malicious software.
  • Content provided on this website is for general information only and is subject to change without notice.

Intellectual Property
All content, trademarks, logos, and images are owned by or licensed to AquaClear Supplies. You may not reproduce or distribute any content without prior written consent.

Limitation of Liability
We do not guarantee that the website will always be available or free from errors. AquaClear Supplies is not liable for any loss or damage arising from your use of the website.

Governing Law
These Terms are governed by the laws of England and Wales.

Cookie Policy Last updated: April 2025

We use cookies to improve user experience, personalise content, and analyse website traffic.

What Are Cookies?
Cookies are small data files stored on your device that help websites function and collect data.

How We Use Cookies

  • Essential cookies for website functionality.
  • Analytical cookies to understand website performance.
  • Marketing cookies to display relevant ads.

You can manage your cookie preferences through your browser settings.

Privacy Policy Last updated: April 2025

AquaClear Supplies is committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information.  By accepting these Terms, you expressly consent to the use and disclosure of your personally identifiable and other information as described in the Privacy Policy.

Information We Collect

  • Personal data such as name, address, email, and phone number when you place an order or contact us.
  • Technical data such as IP address, browser type, and usage data through cookies.

How We Use Your Information

  • To process and fulfill orders.
  • To communicate with you about your orders or inquiries.
  • To improve our website and customer experience.

Data Protection
We implement strict security measures to prevent unauthorised access to your personal data.

Third-Party Sharing
We only share data with third parties when necessary to fulfill orders (e.g., couriers) or as required by law.

Your Rights
Under UK GDPR, you have the right to access, correct, or delete your personal data. Contact us at: office@aquaclearsupplies.co.uk

Refund & Returns Policy Last updated: April 2025

Thank you for shopping with AquaClear Supplies. If you are not entirely satisfied with your purchase, we're here to help.

Returns
You have 14 calendar days to return an item from the date you received it. Items must be unused, in original packaging, and accompanied by proof of purchase.

Refunds
Once we receive your item, we will inspect it and notify you of the status. If approved, a refund will be processed to your original method of payment within 14 days.

Exchanges
We only replace items if they are defective or damaged. Contact us at office@aquaclearsupplies.co.uk

Return Shipping
You will be responsible for return shipping costs unless the return is due to our error or a faulty product.

Contact Us
For questions, email us at office@aquaclearsupplies.co.uk

Shipping Policy Last updated: April 2025

Delivery Times
Orders are processed within 1-3 business days. Standard UK delivery takes 2-5 business days. Express options are available at checkout.

Shipping Rates
Shipping charges are calculated at checkout based on the weight and size of your order.

Order Tracking
Once dispatched, a tracking number will be emailed to you.

Delays
Delivery timelines are estimates. Delays may occur due to circumstances beyond our control.

International Shipping
Currently, we only ship within the UK. For international inquiries, contact office@aquaclearsupplies.co.uk

Disclaimer Last updated: April 2025

Product Use
Products must be used according to manufacturer instructions. AquaClear Supplies is not liable for damage or injury caused by misuse.

Website Content
We aim for accurate product descriptions but do not guarantee error-free content. We reserve the right to modify content without prior notice.

External Links
We are not responsible for the content or practices of third-party websites linked from our site.

Liability Limitation
AquaClear Supplies will not be liable for any indirect, incidental, or consequential loss arising from the use of this website or our products.

For all inquiries, please contact us at: office@aquaclearsupplies.co.uk